FAQ Les Néobourgeoises – Bohemian chic clothing for women
+ - Quels sont les coûts de livraison ?
Free delivery for any purchase over 150 €
For deliveries outside the European Union, taxes and customs duties are the responsibility of the customer.
+ - Quels sont les délais de livraison ?
All orders placed on our site are delivered within 15 days.
Transit times vary depending on the destination country.
SPECIAL TIME – COVID-19: Your orders may be delayed and delivered within 2-3 weeks.
Orders are shipped from our workshop to customers all over the world. You may be required to pay taxes, brokerage fees, handling fees and / or other duties specific to the destination country in order to receive your order. Please note that our workshop is closed on public holidays which may affect shipping.
We do not take responsibility for lost or missing packages that have been successfully delivered to the address. To minimize the risk of being stolen or lost, we suggest that you never leave the package at the front door, it is best to stick with our shipping partner (COLLISSIMO).
+ - Quel transporteur utilisez-vous ?
We use COLLISSIMO’s services for most countries.
Unless expressly requested by the customer.
+ - Entretien
This garment was imagined and created by our French designer Christelle, then made by our craftsmen.
All our Tye And Dye colors are handmade in our workshop in Cannes.
Due to the nature of the fabric, the manufacturing process and the dyeing process, each piece in our collection is unique and may have irregularities in color.
We also remind you that only hand washing is recommended.
+ - Que faire lorsque qu'un produit semble épuisé ?
If the desired item is unavailable in your size or color, you can send us an email, a delay of 3 weeks to 1 month is required for any manufacturing order.
+ - Autre question ?
You can contact us via the Contact page! We will be happy to answer you.
Return and refund
+ - Puis-je retourner ou échanger ma commande ?
COVID-19 EXCEPTION: At the moment, we do not offer any exchange or refund. The only returns accepted will be defective items.
EXCEPTION: During commercial offers, we do not accept returns on old collections.
+ - Comment puis-je retourner ma commande ?
If you need to return an order, you have 14 days from receipt of the package.
Les Neobourgeoises offers you return and exchange costs for all orders other than private sales.
1. Make sure the items are in the same condition as when you received them (folded in the original packaging and labeled.)
2. Complete the Return and Exchange Form.
And send us an email for the return, at firstname.lastname@example.org
3. Place the item (s) and the form in the original packaging or other sturdy packaging and send the package to the following address:
LNBCM – 38 bis rue des ardissons 06110 Le Cannet FRANCE
Please keep proof of postage until you have confirmed receipt of the package or refund.
+ - Comment et quand serai-je remboursé ?
Upon receipt of your returned item (s), we will proceed with the refund within 5 working days maximum. You will be notified by email when the process is complete.
+ - Comment créer un nouveau compte ?
At the bottom of the page, please click on “my Account”. Fill out the form with your name, email and password. Make sure all of our details are correct and click ‘Create’
+ - J'ai oublié mon mot de passe, comment puis-je le réinitialiser ?
En bas de la page, veuillez cliquer sur « mon Compte». Cliquez sur “Mot de passe perdu ? » et il vous sera demandé de saisir votre e-mail, après vous être assuré que vos coordonnées sont correctes, et cliquez sur «Réinitialisation du mot de passe ». Nous vous enverrons un e-mail pour réinitialiser votre mot de passe.
+ - Comment garder mon compte sécurisé ?
We suggest that you create a mix of numbers and alphabets that are not easy to guess in order to increase the security of your account. Choose a strong password. Do not share your password with anyone and log out when you are not using your personal devices.